Return & Refund Policy

Effective Date: 01 January 2026

At CozyClub, we aim to provide premium quality winter wear products including caps, mufflers, gloves, and accessories. This Return & Refund Policy explains the terms and conditions for returning products and requesting refunds.

1. Product Returns

Customers can request a return within 7 days of receiving the order. The product must be unused, unworn, and returned in its original packaging with all tags attached.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Kindly share product images and order details so that we can assist you with a replacement or refund.

3. Refund Processing

Once the returned product is received and inspected, we will notify you regarding the refund approval. If approved, the refund will be processed to your original payment method within 5-7 business days.

4. Non-Returnable Items

The following products are not eligible for return or refund:

• Products that have been used, washed, or damaged by the customer
• Products returned without original packaging or tags
• Items damaged due to improper handling after delivery

5. Exchange Policy

Exchanges are available for eligible products depending on stock availability. Customers must contact our support team within the return period to request an exchange.

6. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

📞 98888 80101

📧 luckymalhotra3133@gmail.com

Thank you for choosing CozyClub.